We strive to prepare the content of this website to a high standard of quality and accuracy. However, the centre bears no responsibility for any consequences arising from the use of information on this website without its permission.

• All information on the website and social media pages may be subject to change and modification without prior notice.
• All trademarks and logos displayed are the property of the centre. No content may be copied, printed, or downloaded without permission.
• No part of this website may be reused, stored elsewhere, or integrated into any system without prior written consent.
• The centre reserves the right to remove offensive content, content violating laws, or promotional material for third parties.
• The centre reserves the right to remove and ban any user who publishes the aforementioned content.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and you irrevocably submit to the jurisdiction of Saudi Arabian courts.

Data Privacy

The privacy of trainees is very important to us. We are fully committed to protecting their privacy, data, and security against any unauthorised access. We do not publish or share any personal information except when legally required.

Account Privacy

You are responsible for maintaining the confidentiality of your account credentials and controlling access to your device or our application. If you are under 18, you may only use our services under parental or guardian supervision.

Purpose of Collecting Personal Data

• Registering trainees in training courses and entering their data into the Technical and Vocational Training Corporation portal to issue certificates.
• Sending a registration confirmation message to the trainee's personal number.

Financial Information Security

All payments and financial information are stored with complete confidentiality and privacy. Privacy and usage terms are continuously updated to ensure optimal site performance and the best service to all users.

Complaints Mechanism

This mechanism facilitates the submission of complaints by beneficiaries regarding actions or decisions they believe were not properly or fairly executed by management.

• Any person may submit a complaint within the centre's scope of work.
• Complaints must be submitted within ten days of the incident. Late submissions will not be considered.
• Relevant documents, emails, and all related evidence must be attached to the complaint.
• If accepted, a clear timeline for resolution is established and the complainant is notified of the expected response date.
• If rejected, the beneficiary is notified with the reasons.
• If the complainant remains unsatisfied, a confirmatory complaint may be escalated to: info@dee-hub.com — response within 48 hours.
• All complaints are handled confidentially. Processing time: 48 hours.

Complaint handling varies depending on the type and complexity of the complaint, the procedures followed, the initial assessment, and the facts revealed during evaluation or investigation. The relevant individuals make the final decision; recommendations are documented, a report is written, and the complainant is notified.

Identity Verification Systems

We use a digital identity verification service to confirm that a real user is behind each transaction on the system and that users are providing genuine identity information linked to their person.

By accessing this website, you agree to comply with these terms and all applicable laws and regulations.