We provide continuous technical assistance and support to trainers and trainees throughout the duration of the training programme to ensure the highest quality and efficiency of the training process.

Academic Support and Assistance

Technical and educational assistance is provided to trainers and trainees during live (synchronous) programme delivery. The academy is committed to providing a room manager responsible for organisation, support, and problem resolution. Trainers assist trainees with subject matter questions, while the room manager handles technical aspects to maximise the benefit from each training session. The academy requires the room manager to provide trainees with the necessary conditions for registration, preparation, and data completion required for certificate issuance.

Technical Support Channels

Technical communication mechanisms have been set up to allow contact with the technical support team for guidance and solutions around the clock.

Technical Support Policy

The technical support team provides services to all platform users through multiple channels:

1. Remote access tools such as "TeamViewer".
2. Social media messaging apps (WhatsApp, Facebook, Twitter).
3. Direct phone support.
4. In-training-room support.
5. Email support.
6. Technical support form on the website.

Beneficiaries of Technical Support Services

• Institute trainers registered on the platform to deliver training courses.
• All trainees enrolled in training courses on our training platform.
• Supervisors from related government bodies such as the Technical and Vocational Training Corporation and the National Institute for E-Learning.