Service Level Agreement

We are committed to customer satisfaction by making platform and website services available at all times to the greatest extent possible. Clients must comply with the terms and conditions of each service as outlined in the centre's e-services guide.

Help and Support

The platform includes a help and support section providing all the assistance visitors need, including: FAQs, multiple inquiry sections, ease of use features, and a mobile version.

Privacy Policy and Information Confidentiality

We undertake to maintain the confidentiality of all information received from beneficiaries. Such information shall only be used by authorised government entities to complete the beneficiary's transaction upon request.

Disclosure of Information

We maintain the privacy and confidentiality of all personal data obtained at all times. Information will only be disclosed if required by law, or to defend the intellectual property rights of this website or its beneficiaries.

Privacy and Information Confidentiality Statement

We value your concerns about the privacy of your data online. This policy has been prepared to help you understand the nature of the data we collect from you when you visit our website and how we handle this personal data.

Data Required to Process Transactions

When we require any personal data from you, we will request it voluntarily. This information will help us contact you and fulfil your requests wherever possible.

Disclosure to Third Parties

We will not disclose any information to any third party outside this website. Information will only be revealed if ordered to do so by a judicial or regulatory authority.

When You Contact Us

All data submitted by you will be treated as confidential. Data will be used to respond to all your enquiries, comments, and requests from this website or any of its affiliated sites.

Amendments to the Privacy and Confidentiality Policy

We reserve the right to amend the terms and conditions of this policy whenever appropriate. You will be continuously informed of the data we have collected, how we will use it, and to whom we will provide it.

Communication and Participation Mechanisms

Platform management is committed to responding to all enquiries received through the Contact Us page or available communication channels, including email, social media, and contact numbers listed in the Roles and Responsibilities document.

By accessing this website, you agree to comply with these terms and all applicable laws and regulations, and you acknowledge that you are responsible for compliance with any applicable local laws.